Frequently Asked Questions

About the SHOP

How can I place an order?

To place an order:

  1. Browse our product categories.
    Select the desired item(s) and add them to your cart.
  2. Proceed to checkout and enter your shipping and payment information.
  3. Review and confirm your order.
  4. You will receive an order confirmation email shortly after.

What payment methods are accepted?

We accept major credit cards, including Visa and MasterCard, as well as GooglePay for secure online transactions.

Do you offer international shipping?

Currently, we only offer shipping within Australia. For international orders, please contact our customer service team to discuss potential arrangements.  We can not, at this point, ship foodstuffs internationally.

What are the shipping costs and delivery times?

Standard Shipping (within Australia):

Cost: $10 AUD
Delivery Time: 5–7 business days (subject to Australia post delivery times)

What is your return and exchange policy?

Unfortunately we can not accept returns of any food items.

How can I contact customer support?

For any inquiries or assistance, contact us at:

Email: [email protected]
Phone: +61 (0)8 9158 3500

Our team is available Monday to Friday, 9:00 AM to 4:00 PM AWST.

Do you have a physical store location?

Yes, our physical shop is located within the Habitat Resort premises in Broome. Guests are welcome to visit and browse our selection in person.

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Can I pick up my online order at the resort?

Yes, during checkout, select the "Pick Up at Resort" option. Your order will be prepared and ready for collection at the resort reception during standard operating hours. Please call prior to make sure that stock is at reception before arriving.
 
Check our website for reception opening hours - www.habitatbroome.com

Are there any discounts for bulk purchases?

For inquiries regarding bulk orders or potential discounts, please contact our customer service team to discuss available options.

Do you offer any special services for corporate or event gifting?

Yes, we provide corporate and event gifting solutions. Please contact us to discuss your requirements and how we can assist.

What should I do if I encounter issues during checkout?

If you experience any problems while placing an order, please contact us via email - [email protected] or call during business hours (08) 9158 3500.

Can I cancel or modify my order after it's been placed?

If you need to cancel or make changes to your order, please contact us as soon as possible. Once an order has been processed and shipped, modifications may not be possible.

What should I do if I receive a damaged or incorrect item?

In the unlikely event that you receive a damaged or incorrect product, please contact our customer service team immediately.

How can I stay updated on new products and promotions?

Subscribe to our newsletter and follow us on social media platforms to receive the latest news on products, promotions, and events.

For more information or to browse our products, visit our online shop at https://shop.habitatbroome.com/.